Privacy Policy

Last Updated: January 1, 2025  |  Effective Date: January 1, 2025

Kerala Road Lines Packers and Movers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website keralaroadlines.com or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, mobile number, email address
• Shifting Details: Moving from/to location, service type, moving date
• Communication Data: Messages sent via WhatsApp, email, or contact forms
• Device Information: IP address, browser type, pages visited (via Google Analytics)

2. How We Use Your Information

• To provide packing and moving services and process your booking
• To contact you regarding your enquiry or service status
• To send service quotes, updates, and important notifications
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve disputes
• To send promotional offers (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

• Service Partners: Our branch offices and verified logistics partners involved in your move
• Legal Requirements: When required by law, court order, or government authority
• Business Transfer: In case of merger or acquisition (you will be notified)
• Analytics Providers: Google Analytics (anonymised data only)

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our website, remember your preferences, and serve relevant content. You can disable cookies in your browser settings; however, some features of the website may not function properly. We use Google Analytics cookies for website traffic analysis.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for secure data transmission. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Enquiry data is retained for 3 years. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, machine-readable format

8. Third-Party Links

Our website may contain links to third-party websites (Facebook, LinkedIn, YouTube, etc.). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us